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Complaints

We want to hear from you if you are unhappy with our service.

How to complain

Address your complaint to the practice manager at Handforth Health Centre. You can also contact reception on 01625 529421.

Complaints are handled by The practice manager.

Please complain within 12 months of the event, or of when you first knew about it. We will acknowledge your complaint within 3 working days.

If you prefer not to complain to us

You can complain to your local Integrated Care Board (ICB) instead.

If you are not happy with the outcome

You can ask the Parliamentary and Health Service Ombudsman to look into your complaint.

Getting help to complain

An independent advocacy service can help you make a complaint for free. Ask us or your local council for details.

If you need help now

If it's a life-threatening emergency, call 999 or go to A&E.

If you need urgent medical help and we're closed, go to NHS 111 online or call 111. More about getting urgent help.